Terms of use

1 · Agreement and scope

By accessing or using this website, or by instructing any company within the group, you confirm that you accept these terms on behalf of the organisation you represent and that you have authority to bind that organisation. If you do not accept them, please stop using the site and contact us before instructing any work.

These terms are written for organisations — public bodies, companies and other commercial or institutional buyers. They are not a consumer contract and do not displace any statutory right that cannot lawfully be limited.

2 · Who we are and how we contract

NOFOH Ltd is a private limited company registered in England and Wales, company number 14279361, incorporated on 5 August 2022, with its registered office at 71–75 Shelton Street, Covent Garden, London WC2H 9JQ, United Kingdom. It is the parent identity of the group and provides capital, technical direction and governance to the companies it operates.

Services are delivered by the group's operating entities — BBC Cloud · NHostn · NameTLS · 02Host · DukanKSA · URLemail. The entity that will perform the work is identified in the contract or order acceptance before it takes effect. Where we act through a group company, we remain responsible for its performance.

3 · Use of this website

This site is provided as a corporate record: it states who the group is, what it delivers, how it is structured and how to contact it. You may read, download and print its content for procurement, due-diligence, evaluation and internal administrative purposes, provided the material is unaltered, attributed to NOFOH Ltd and not used to suggest endorsement or a relationship that does not exist.

4 · Restrictions on use

You agree not to:

• use the site for any unlawful, fraudulent or defamatory purpose, or to transmit malicious code;
• attempt to gain unauthorised access to the site, its servers, or any account or system connected to it;
• interfere with, disable or place disproportionate load on the site, including automated requests made in a way that degrades service for others;
• impersonate NOFOH or any operating entity, or misrepresent an affiliation with the group; or
• republish, resell or systematically extract substantial parts of the site without our written consent.

Reasonable and lawful automated crawling for search indexing is permitted and is governed by our published robots.txt.

5 · Enquiries, proposals and formation of contract

Information on this site is not an offer to contract. Enquiries, proposals and quotations are invitations to treat. A contract comes into existence only when the group issues a written acceptance, signs an agreement, or a client's purchase order is accepted in writing — whichever route the parties use.

Quotations remain open for acceptance for 30 days from their date unless a different period is stated. In the event of conflict, the following order of precedence applies: the signed contract or specific contract terms; the order form or statement of work; the applicable service schedule; then these terms.

6 · Scope, change control and responsibilities

Work is performed against an agreed scope. Changes to scope, architecture, access or timing are recorded in writing and approved by the client's nominated authority before they are applied to production systems.

You agree to:

• appoint a named contact with authority to instruct and approve changes;
• provide accurate information, lawful credentials and timely access to the systems we are asked to work with;
• ensure that content, domains, software and data placed with us are lawful and properly licensed;
• maintain your own records of configuration you control, and keep billing and technical contacts current; and
• comply with the security requirements of your own organisation when using our services.

7 · Remote delivery model

The group designs, provisions, monitors and supports remotely. Service requests, change records, reporting and escalation are handled through written channels so that there is a traceable record of every decision. Where a client requires attendance for a specific milestone, it is arranged by agreement and recorded in the engagement plan; travel and time may be charged as agreed.

8 · Service levels, support and escalation

Response times, availability targets, support hours and incident severity definitions are set out in the contract or service schedule for each engagement, because they differ between a hosted storefront, a managed Microsoft 365 tenant and a public-sector infrastructure programme. No service level is implied by this website.

Each engagement begins with a published escalation route naming the people responsible at each level. If a matter is not resolved at the first level, it is escalated to the group office without the client having to repeat the request.

9 · Fees, invoicing and payment

Fees are charged as agreed in the contract, in the stated currency, and are invoiced in advance for recurring services unless otherwise agreed. Amounts are due within 30 days of the invoice date unless a different period is specified. Charges are exclusive of any tax applicable in the client's jurisdiction.

Where payment remains outstanding after written notice, we may suspend discretionary work — but not emergency or security response — and may charge interest on overdue amounts at the statutory rate for commercial debts under the Late Payment of Commercial Debts (Interest) Act 1998. Disputed amounts are raised in writing, and undisputed portions remain payable on time.

10 · Contract term and renewal

Contracts run for the term stated in them. Services do not renew automatically unless the contract says so; where a renewal is intended, we will confirm pricing and terms in advance so that the client can approve, vary or end the arrangement before the next period begins.

11 · Intellectual property

The text, structure, page designs and the NOFOH wordmark on this site belong to NOFOH Ltd or are used with permission. Operating entities own their own names, marks, interfaces and documentation. Nothing transfers to you except the limited right to use materials as described in section 3.

Tools, configurations, scripts and documentation developed for a client are assigned or licensed as the contract provides. Background technology and group know-how remain ours, with a perpetual licence granted to the client where it is embedded in deliverables.

12 · Client materials and data

Clients retain all rights in their content, domains, data and branding. We take only the licence necessary to host, process, secure and support those materials for the duration of the engagement, and we do not use client data for our own marketing or analytics.

13 · Confidentiality

Each party keeps the other's non-public information confidential, uses it only for the engagement, and discloses it only to those who need it and are bound by equivalent obligations. This does not extend to information that is public without breach, already known, independently obtained, or required to be disclosed by law or a regulator — in which case the disclosing party gives notice where it is lawful and practicable to do so.

Where a client is a public authority subject to freedom-of-information legislation, we will notify it promptly of any request that touches information supplied by it, and will cooperate with its response.

14 · Data protection

Personal information is handled as described in our privacy notice. Where the group processes personal data on a client's behalf, it acts as a processor on the client's documented instructions under the UK GDPR and the Data Protection Act 2018, with the specific obligations set out in the data processing terms attached to the contract.

15 · Warranties and disclaimers

We warrant that services will be performed with reasonable skill and care, by appropriately experienced people, in accordance with the agreed scope and applicable law. The group does not warrant that any website, network, telephone number, domain or third-party platform will be uninterrupted or error-free, because factors outside our control — including upstream providers and registry operations — affect availability.

This website is provided for information. It is not legal, tax, procurement or technical advice, and it does not create a duty of care to any particular reader. Clients should confirm requirements with us in writing before relying on general information for a specific decision.

16 · Limitation of liability

Subject to the paragraph below, we are not liable for loss of profit, revenue, anticipated savings, business opportunity, goodwill, or indirect or consequential loss arising from these terms or the services. Our total liability in connection with an engagement is limited to the fees paid or payable for the services affected in the twelve months before the event giving rise to the claim, unless the contract sets a higher figure.

Nothing in these terms limits or excludes liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, breach of statutory duty, or anything else that cannot lawfully be limited. Specific commercial contracts may allocate liability differently; where they do, the contract governs.

17 · Suspension and termination

Either party may end an engagement as the contract provides. We may suspend a service immediately where continued operation would create a security risk, breach a legal obligation, or expose our other clients to harm, and we will notify the client as soon as practicable and confine the suspension to what is necessary. We may terminate for material breach or persistent non-payment after written notice and a reasonable opportunity to remedy.

On termination we will make the client's data and configuration available for transfer for a defined handover period, then delete or return it as the data processing terms require. Amounts accrued up to the termination date remain payable.

18 · Assignment and subcontracting

Neither party assigns its contract without the other's written consent, except that NOFOH Ltd may assign to a group company or to a successor to its business. We may use other companies within the group and specialist suppliers to perform parts of a service; we remain responsible for what they do, and where a contract requires prior approval of suppliers, we obtain it.

19 · Events outside our control

Neither party is in breach for failure caused by circumstances beyond its reasonable control, including failure of upstream networks or registries, industrial action not involving that party's staff, war, terrorism, civil disturbance, serious natural event, or governmental or registry action. The affected party notifies the other, uses reasonable efforts to work around the event, and resumes as soon as it is practicable. Neither party may use this clause to avoid payment for services already delivered.

20 · Compliance and integrity

The group complies with applicable law, including financial sanctions, export control, anti-bribery and modern-slavery legislation. We do not offer or accept improper payments, gifts beyond courtesy, or inducements, and we ask clients to confirm that their own arrangements meet the same standard. Requests that would require us to act unlawfully, or to evade a regulatory or security requirement, will be declined.

21 · Entire agreement and severability

These terms, together with the documents referred to in them and the contract for the engagement, are the entire agreement between the parties and replace any earlier understanding. If a provision is held unlawful or unenforceable, it is severed and the remainder continues in force, with a provision of similar effect substituted so far as the law allows. No variation is effective unless recorded in writing and signed or accepted by both parties, and no failure to enforce a right is a waiver of it.

A person who is not a party to the contract has no rights to enforce it under the Contracts (Rights of Third Parties) Act 1999, except that group companies may rely on the confidentiality and limitation provisions for their benefit.

22 · Notices

Notices to the group must be in English and sent in writing to [email protected], marked for the attention of the contracting entity, and — for formal notices — copied by post to the registered office at 71–75 Shelton Street, Covent Garden, London WC2H 9JQ, United Kingdom. A notice is treated as received when the recipient acknowledges it, or at 9.00am on the next working day after electronic despatch, whichever is earlier. Contract-specific notice provisions prevail where they differ.

23 · Governing law and jurisdiction

These terms and any dispute or claim arising out of them are governed by the law of England and Wales, and the parties submit to the exclusive jurisdiction of the courts of England and Wales, except that we may bring proceedings where the client is established. Where a contract with a public body specifies another jurisdiction or dispute mechanism, the contract prevails.

24 · Changes to these terms

We keep these terms under review and may update them to reflect changes in our services or the law. The version published on this page applies to use of the website and to enquiries. For an existing engagement, the version in force at the start of the contract continues to apply unless the contract allows for amendment. The version number and date at the head of this page record each change.

25 · Contact and related documents

Questions about these terms, and requests for our contract templates or supplier documentation, should be sent to [email protected]. Related documents:

• Privacy notice — how we handle personal information.
• Legal and corporate information — registration, ownership and policies.
• Group structure — which company delivers which service.